Hi Bryan.

I sympathise with your problem but as your Vaio is over 2 years old and a year out of warranty, I doubt you will get any further.

As you have operational problems as well as cosmetic ones it may be worth £40 to replace the keyboard completely (black & white available): -

http://www.laptop-part.co.uk/sony-vaio-vgn-nr-series-laptop-keyboard.html

However, you will quickly lose sympathy with your fellow users here if you continue to spam other threads which are over 5 years old.