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BDV-E370 shows 'NO DISK'

Onderwerp gestart op Apr 26, 2012 10:05 PM , laatste reactie op May 1, 2012 11:17 PM

in TV & Home Cinema > Home Cinema & Projectors
mattsimensky
4 posts sinds
Apr 26, 2012

Hello,

 

my BDV-E370 has suddenly started to show 'NO DISK' in the display when i insert a Blu Ray disk. I have not installed any firmware and the Blu Ray's I am using are genuine, are the correct region, and have worked many times before. I have reset to factory settings, turned off and on at the plug and am now out of ideas!!

 

Any help on this would be greatly appreciated.

 

Thanks


  • ClarkLong
    ClarkLong
    976 posts sinds
    Feb 7, 2012
    Geschreven op Apr 27, 2012 2:28 PM

    HI,

     

    most of the time, it means that the lens is either dirty or dead...how long have yo ubeen using it?


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  • Thalamus.
    Thalamus.
    Geschreven op Apr 27, 2012 3:23 PM

    Hi  mattsimensky,

    welcome to Questions & Answers..

     

    I have not installed any firmware

    That could aslo be the reason..

     

    Installing the latest firmware can Improve BD-ROM playability..

     

    Here is a link to the latest Firmware Download

     

    You can choose to either update via wifi or by creating a upgrade dics, choose your prefered option at the bottom of the Firmware Download page (link above) & please follow the instructions carefully..


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  • mattsimensky
    4 posts sinds
    Apr 26, 2012
    Geschreven op Apr 27, 2012 4:31 PM

    Hi,

     

    i probably use it 4-5 times per month.


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  • mattsimensky
    4 posts sinds
    Apr 26, 2012
    Geschreven op Apr 27, 2012 8:10 PM

    Hi Thalamus,

     

    i have now updated the firmware and unfortunately the problem persists. Are cleaning disks worth buying? Having said that, if the blu ray player doesn't recognise any disks how would a cleaning disk work!!

     

    Any more suggestions?!?!


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  • ClarkLong
    ClarkLong
    976 posts sinds
    Feb 7, 2012
    Geschreven op Apr 28, 2012 3:29 PM

    Who said "cleaning disc" here? lol

     

    As In told you, either dirty=>open it or let a pro doing it for you and manual cleaning

    Or broken lens=> get a new player


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  • Bravia55HX923
    Bravia55HX923
    1,828 posts sinds
    May 12, 2011
    Geschreven op Apr 28, 2012 3:53 PM

    Hi,

     

    a cleaning disc will work if the mechanism is not damaged or broken, have you tried to play a standard DVD in it?


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  • mattsimensky
    4 posts sinds
    Apr 26, 2012
    Geschreven op Apr 30, 2012 5:09 PM

    Hi Bravia55HX923,

     

    i have tried both Blu Ray discs and standard DVD and i get the 'NO DISK' message for both types. As far as i can tell the mechanism works ok as i hear the disc spin for a second before it stops and the 'NO DISC' message appears on the front panel.


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  • Bravia55HX923
    Bravia55HX923
    1,828 posts sinds
    May 12, 2011
    Geschreven op May 1, 2012 11:17 PM

    Hi,

     

    sounds like the laser has packed in, seriously thou its not worth repairing unless its under warranty, may be cheaper to buy a new player.


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