Sorry to read that some of these sets were still taken away. As I said before, this really shouldn't be the case. If this has happened, please do PM me and I will look into it.
We sent a follow up e-mail out to the service network yesterday afternoon to confirm that this should be an onsite inspection and that there should be no need to take the televisions away.
The decision to use the repair network was simply a matter of using the resources we have available. We have authorised repair agents covering all areas of the UK & Ireland and so it made sense to use them. It also ensures that we have enough engineers on the ground to carry out the necessary inspections as quickly as possible.
Dear Mr. Lee! I have a problem Sony KDL-46X3500. It was purchased in September 2008 for $ 3,700, exactly one year later in September 2009, there were problems when you turn on - horizontal stripes across the screen, the left side of the TV screen began to divide in two, there was darkening the screen. When warming up the TV for about 15 minutes after the symptoms disappeared, the time interval seems to me constantly increasing, and the band gap and could double vision after 45 minutes. Renovation took place from 15.09.09 to 06.10.09 replacing the panel. After replacing the TV worked fine, but in August 2011 on the TV screen appeared again horizontal stripes, doubling the left side of the screen, all the same thing that happened in 2009. I know that there is a problem with these panels-Bravia TV Panel Failure. I read a lot of forums - Sony Forum, and http://www.avforums.kom. Called the service center in Ukraine, told them about the situation, sent a photo. They said that TV should pick up again in the repair and change the panel. I always trust Sony, I work in another house, three TVs - Sony Trinitron that in 11-15 years, and they have no problem, still admire a video camera HDR-SR12E, Home Theatre System DAV-DZ 1000 that just super. My friends take me to an example of confidence in Sony. But with the Sony KDL-46X3500, it's just a disaster to me for three years, we offer a second time to change the panel. Reading the forums, I learned that so many people who have problems with the panel, we offer option exchange or on the EX724 and the NX724 is a good option for me in this situation. Please tell me how I should do .Continue to believe in Sony! Sony forward! I believe in you ! Regards, Vitaliy.
The problems you have captured are unrelated. It is also a 46" model and not in the list of models
However, it clearly isn't right.
Given where you are based this is not something I can deal directly from here in the UK. However if you can send me an e-mail with your contact details I would be happy to forward it onto your local Sony Customer Service team.
I am not affected by that Recall Service Campaign , because simply i own different TV models
But i really read with interest your early response to every single post here and impressed by the excellent support you did for Sony customers. And your personal care to solve each issue through emails with service network.
Just i have one suggestion. As usual after the announcement of any Recall, every customer will be hurry to check his/her unit first . This is sure will represent too much pressure on the service network staff either it is Sony or Sony dealers. So i imagine it will be more comfortable by announce a deadline for the recall. So both customers and service staff have relax .
Wish you all the Good Luck
I see what you are getting at . In this instance it would not have been appropriate really. last week was a bit busy for the whole of service, from the field engineers to the call centre agents. However, we did have time to prepare and what with campaigns like the national retune & regional digital switchovers we have some experience of dealing with things on this scale.
I appreciate your concern & I will be sure to pass it on.
Nothing said of your Dark shadows/patches Terrac ?
This is not within the remit of the safety check. So I have booked the TV in to be inspected.
Today, Sony service came and changed the panel. Put the panelsample in 2008, although before that put the sample in 2009. I thought that advanced far in front of service, though recognized its mistakes stepped back. Bravo. Covering a manufacturing defectcontinues to generate its own shares. the first day on the screen iswhite clouds which occupy 60 percent of the screen. Bravo. Supe rservice. And there is simply no truth!
It's just a lie! Making a campaign to free repair brand TV 2008 - 2009 years for a manufacturing defect and change to the samemarriage in 2008! It's a shame for such corporations as Sony! It's not fair! Easley made a mistake then it should be corrected, rather than to continue it through the theft of money for not a quality product! Mr. StartTheCar what you think about it ?????
sorry but that is just total gibberish to me?! anyone else??? I'm not sure what you are trying to say. If english is not your first language may I suggest the google translation service to help or post in your native tongue and we'll try to decipher.
Hi Mr Lee
I wanted to ask you if is still sony's possition that the tv should not be taken away for inspection or has changed? As i have problem with my sony kdl-40x3000 which can't start when i start it goes off and red light flashing 13 times and little stop then again flashing i contact sony they book me an agent to call me which they did today and told me they will collect the tv to inspect it in thier workshop and see if this come under the problem which sony calling back all these models.
Please if you can let me know how it works.
I also have the same issue with a KDL-40D3500 that has the standby light flashing 13 times. Is this covered by Sony as it seems to be an issue with the panel according to various search engines.