Well I recieved my 55 hx923 last thursday and it has two darker creases about 1cm from each bezel (left and right) the set also suffers from excessive blooming, I have organised for my set to be returned however would really prefer a fault free set, but as it appears that many people are suffering from this issue, i am not sure how to go about this, hence me returning the set for a refund.

Message was edited by: sammy20v

Message was edited by: sammy20v

I received my 46HX923 on Friday and also noticed the dark lines around the edge of frame as well as blooming around bright objects and some flashlighting in the bottom corners.

Here is an image of the dark lines at the side of my set.

As I have never owned a LCD television (I'm upgrading from a CRT) I am not sure if these kind of issues are acceptable for a top of the line model.  I'm currently deciding on whether to return the set.  So I'd be interested on opinions or indeed any word from Sony on the matter.

No we are not from outside the UK, the preorders were delivered this week and last, I am very suprised that Sony are not aware of this. We are UK customers and would like the flagship tv that we have recieved to be exactly that a flagship, not a tv with defects.

Add another one to those nervously awaiting a potentially faulty TV.  Mine is due mid July and I was looking forward to it, but now....  not so sure.

I emailed sony and eventually received a reply regarding my concerns, i.e. creases etc.  The reply denied the existence of any faults and suggested I contact the retailer if their is a fault once I receive the TV.

You would have thought with all the bad PR that Sony have garnered of late, (I'm thinking of the Playstation Network hacking incident), that Sony would have learnt to be a bit more upfront and honest in their dealings with customers.  As far as I can tell not one of the TVs received by members of AVForums has been fault free.

These appear to be the faults so far:

Vertical creases down the edge of the screen - no one on AVForums has reported a crease free set.

A newer issue appears to be bright flashes in the corner of the screen, particularly visible when playing 2.35:1 material.

Excessive blooming - perhaps this is a setting issue?

The question for Sony: Are these faults or is just the way the TV is meant to be?

I'm still hoping that the issues descibed are down to an early batch, but the continued reporting of the creases does not bode well.

My local Sony Centre have been very helpful.

I had contacted them a while back to report on 'creasegate' and asked them to do some digging with Sony.  As expected Sony merely denied the issue.

The Sony Centre contacted me yesterday, and given my concerns have arranged for me to come to the store and view the TV in action, the TV will be fresh out of the box and in a seperate room, if i like what I see then that TV will be packaged up and delivered.  If I don't like it then I may try a second one from a fresh batch or contemplate another brand.

My advice - talk to your Sony Centre, express your concerns and see if they can arrange a try before you buy.

Afternoon

Sorry about the delay in getting a reply up.  I wanted to speak with our engineers in Product Quality and take a look or myself before posting anything.   I acknowledge the lack of reply has given room to various theories and speculation; some justified, some not so much.

In the defence of guys like Catmanbo, their forum activity is not guaranteed.  Indeed all of the ladies and gents from Sony post in their own time or as and when they get the chance.  Thankfully, the majority of threads are answered by the community (as it should be) and rarely need much if any input from us.

That said, this community, and those on other sites and forums, represent a very healthy source of feedback and are something we keep a very keen on eye on.

Despite the impression given, we are aware of this issue, and have been investigating it for the last week or so (since the first reports started to hit the retailers, forums and call centre)

Since then, we have become aware of a relatively small number of sets where a vertical band that appears to be slightly darker than the rest of the picture about 1cm away from the screen edge. As some of you have suggested, this may be visible on both sides of the screen or it could just show on the left or right edge of the picture.

At this time the investigation is still ongoing at the factory but we hope to have a solution soon.

In the meantime, if I can ask you each mail me your details. and the details of the TV (model/serial number etc) I can then make sure that each of you receives an answer when we hear back from the factory.  I will also keep this thread updated.

Best regards
Lee