Sony: vaio VPCF11S1E overheat problem still after update bios

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vaio VPCF11S1E overheat problem still after update bios

Onderwerp gestart op Sep 2, 2011 6:36 PM , laatste reactie op Jun 13, 2013 10:01 AM

in VAIO and Computing Notebooks

cldsyl

3 posts sinds
Sep 2, 2011

dear all,

I got Vaio F11( i7 cpu) on March 2010. I had overheat issue for more than 6 months. Just try to look into this issue recently since overheat issue is getting serious. Laptop can be burning even I just browse internet or do nothing( power on).

Following the instruction online, I have update bios, but it doesn't seem the answer. I have call for technical help. But seems my machine has passed the warranty. To get sony check my laptop, I have to pay 60 pounds first.

After review discussion online, it seems to me, the batch I got has default problems including high pitch noise, overheat, etc. I had send my laptop back for noise issue last year. And the only way to get around is to turn off the microphone( in setting).

What I want to say is that this patch ( f11) has so many annoy issues( faulty product?). It doesn't make sense for user to pay for service charge even the warranty is past. Any suggestion except paying 60 pounds first?

This should be a case for sony. I have looked into the way to contact Sony. But all of these are directed to technical repair provider. Any tip which directory I should contact?

xarouli
1 posts sinds
Sep 3, 2011

Geschreven op Sep 4, 2011 12:01 AM

i have the same problem over a month..i dont know what to do.im very disappointed with this laptop and cost a lot of money...i downloaded the latest bios but nothing...i hope to find a solution
alperez87
3 posts sinds
Sep 4, 2011

Geschreven op Sep 4, 2011 12:53 AM

Hello,

I have another F11(i7) model also purchased on march 2010 and I'm experiencing exactly the same problems.

The laptop gets incrediby hot and noisy since a month ago, even if I updated the Bios as instructed long ago before the problem arised.

The problem gets much worse the more tasks you perform but also randomly if no applications or resources are used. It really looks there was something wrong with this batch as cldsyl mentioned and we are going to be left with it without any help beyond the useless Bios update.

I don't really know what to do either, and reading the other comments I fear I wasted over a thousand pounds on a machine that now performs worse that my 7 years old desktop after only 18 months of little use.

I always was a fan of Sony products, but unless we are given a fair solution different from paying even more money for uneffective help on a faulty product, I will inevitably lose my faith ...

If anybody got any hints or can help in any way, please let us know!

Thanks,
cldsyl
3 posts sinds
Sep 2, 2011

Geschreven op Sep 5, 2011 3:31 AM

I realise that out of warranty meaning no way to contact vaio!
hoeggli
1 posts sinds
Sep 9, 2011

Geschreven op Sep 9, 2011 3:05 AM

Hi

I have joined this forum because I read this post.

I agree with the OP, I have the same laptop purchased around the same time and too suffer from chronic overheating problems, the laptop is virtually useless. The bios update does not fix the problem as if it would. I payed a lot of money for this laptop and for it stop working after a year and half is unexpectable. I even use a powerful notebook cooler and that still does not work. I regularly have to resort to buying large bags of ice and placing them round the laptop to cool it when watching a movie etc, how ridiculous. Sony customer service is appallling and will do nothing even though it is an accepted problem. Even though are laptops are out of warrant they should be looked at by sony as it is a terminal common problem. The fact that they will not is frankly out of order. I for one will never buy a sony laptop again.

What I would like to know is, has any one sent there laptop back out of warranty to Sony? Has the problem been fixed and how long did it take? Or can anyone recommend a fix to the problem?

Many thanks Howard
pctech33
19 posts sinds
Jun 14, 2011

Geschreven op Apr 15, 2012 12:37 PM

Hi,

If Sony VAIO Z Series notebook shuts down too frequently due to overheating, then it can be an issue with the graphic card. You can resolve the issue by replacing the graphic card. The other possible solution is to clean the system from dust and try to keep its air vents open while sitting on bed as it will heat up if the air passage is blocked. Do not let the problem to prolong as it will damage the processor and the chipset. If the problem persists then contact the specialist or hardware vendor. Take care of the machine and do not let the dust to settle. You can also use an air blower to allow fresh air to circulate through the system to cool it down.

_______________
Life is too serious to be taken seriously

Message was edited by: pctech33
Message was edited by: pctech33

Life is too serious to be taken seriously <img src='http://imagicon.info/cat/12-13/text-smiley.png'>
rich912
6,442 posts sinds
Aug 28, 2004

Geschreven op Sep 16, 2011 1:39 PM

pctech33,

Just for clarity, this thread concerns overheating of the Vaio Vaio F11 series NOT the Z series.

However with neither of these models is replacement of the graphics chip a viable option as it is soldered to the motherboard.

Also if you are quoting from another source, word for word, then it is only courteous to reference your source.

http://supportforsony.iyogi.com/vaio-z-series/overheating.html

Rich

Go n-éirí an bóthar leat
alperez87
3 posts sinds
Sep 4, 2011

Geschreven op Sep 18, 2011 10:16 AM

Things are getting worse and worse with my laptop and it's getting useless now. Just surfing the net creates such a level of noise and heat that ends shutting down itself without putting into any kind of stress or reaching decent performance.

Since it's out of warranty and I'm not seeing any better solution, I'm even considering to grab my set of screwdrivers and take the risk of opening the laptop's case myself to find out if this is indeed a problem with the dust that I may at least mitigate. I know, it sounds scary and I can create other problems by removing the case without knowing too well what I am doing but I don't seem to have any other option...

Did anybody try this already by any chance? Any advice before I try?

Cheers,
rich912
6,442 posts sinds
Aug 28, 2004

Geschreven op Sep 18, 2011 10:27 AM

Hi alperez87,

Although not specifically related to the cooling system this link may be of help.

http://www.insidemylaptop.com/take-apart-sony-vaio-vpcf1-laptop-replace-lcd-screen/

Rich

Go n-éirí an bóthar leat
alperez87
3 posts sinds
Sep 4, 2011

Geschreven op Sep 25, 2011 10:16 AM

Thanks Rich, this will be really helpful in case I dare to open it myself!
andywen
2 posts sinds
Sep 25, 2011

Geschreven op Sep 25, 2011 11:50 PM

what can I do ? do not buy sony anymore .

I have the same PC, I did not know it got over heating problem until it is stoped working now!

At the beginning the screen off and on ,now it can not start .

why there is no one in sony come to say anything ?
andywen
2 posts sinds
Sep 25, 2011

Geschreven op Sep 25, 2011 11:54 PM

it isl not working , do not try
E1SAMAN
1 posts sinds
Oct 6, 2011

Geschreven op Oct 6, 2011 6:20 PM

I have exactly the same problem, I could have written the original post with the exact wording.
I finally realise that the laptop has problems as a model and it's not only non-usable but it's also dangerous and we should return it back to SONY even there's no warranty anymore.

Message was edited by: E1SAMAN
Message was edited by: E1SAMAN
vimtoribena
5 posts sinds
Nov 20, 2010

Geschreven op Oct 20, 2011 4:41 PM

I have always had sony laptops and paid a tidy sum for my vpc11 late last year, I only founf this overheating issue by googling it because the darn thing got so hot it nearly melted the power cable and hurt my hand! I found the bios update (thanks sony by the way for writing to me to tell me about this quite dangerous issue) but it told me that I already have that version of bios. Joy of joys still overheating and no further solution other than to ring a 35p a minute line which I feel I shouldnt have to do! I guess Ill have to ring the line and request they refund the cost of the call. For anyone in the UK, look up the sale of goods act, you may find some useful information in it.
stevebinary
1 posts sinds
Dec 13, 2011

Geschreven op Dec 13, 2011 3:26 PM

Hey guys,

feeling your pain - I have the same issues.

Be warned it isn't just gaming that does this, I don't game. My issues are playing video, and sometmes even just playing audio.

A local (ish) computer repair shop does a service for £45 (GBP) which apparently clears the dust, and the replace the coolant with a better one as part of the service. I'm a tad skeptical about whether this will fix the issue and even about leaving a fairly important bit of kit in the hands of another - so not 100%, but think I'm gonna leave it in today - will kepp you posted.

Can any of you confirm something as well....?

I also have an issue with the audio signal. If its plugged in to speakers and the laptop & speaker volume is turned up full, I get a mains hum noise. (low frequency buzz) HOWEVER if I unplug the cable, the noise stops - definitely an earthing issue. I have had this issue with every speaker system I have plugged into (at least 5 at different locations in the last 2 months)

Can any of you confirm or deny the same problem. (you'll need a loudish set of speakers to hear it well)

The reason I ask is that I am pretty sure that the Blue Screening and video issues are also reduced if you take the mains cable out - not very practical I know, but worth a try if you are over heating.