Productbeoordelingen

Hallo,

Bedankt voor je beoordeling.
Wat vervelend om te horen dat er een witte horizontale streep zichtbaar is op je televisie.
Wij willen je adviseren om de stappen in de onderstaande link te volgen:
https://cutt.ly/vtAw7R5m (kopieer en plak alle links in je browser)
Mochten deze stappen geen oplossing bieden, dan willen wij je adviseren om door middel van de onderstaande link contact met ons op te nemen.
https://cutt.ly/yraSkuyG

Groeten,
Dalia @Sony support NL

Hallo,

Bedankt voor je beoordeling.
Wij vinden het fijn om te horen dat je de KD-43X85K een hele goede tv vindt, maar wat vervelend om te horen dat je een pixelprobleem hebt.
Graag willen wij je adviseren om de volgende stappen te volgen
Software controleren: https://cutt.ly/KtOS9lzR
Het resetten en het terugzetten van de tv naar de fabrieksinstellingen: https://cutt.ly/otOD3UWG
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp

Hallo Batyka,

Bedankt voor je beoordeling.
Via deze weg willen wij je graag adviseren om door middel van de onderstaande link contact met ons op te nemen zodat wij je beter kunnen ondersteunen met betrekking tot je feedback.
https://cutt.ly/yraSkuyG

Groeten,
Dalia @Sony support NL

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your KD-85X89K, and we hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're facing difficulties claiming your PlayStation Plus Premium voucher.

You can enhance the sound quality of your TV by adjusting it to your desired options, following the steps here: https://cutt.ly/mraD4H2U
And for advanced sound settings, you can follow the steps here: https://cutt.ly/RraD47M0

Regarding your PlayStation Plus Premium voucher, please contact us using the details in the link below and provide us with more details about the exact error or issue that prevents you from using the code in order to provide you with the needed support: https://cutt.ly/heoRCkdW

Also, we'd like to highlight that the voucher is valid from 15 April 2024 to 31 March 2025.

Menna @Sony Support UK

Hallo,
Wij vinden het vervelend om te horen dat je problemen ondervindt met de TV.
Graag willen wij je vragen om contact met ons op te nemen met behulp van de onderstaande link, zodat wij je hiermee kunnen helpen.
https://cutt.ly/mTLicVp

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing difficulties with the remote control of your KD-50X89K.

In order to provide the appropriate guidance, we need more details about the issue experienced, so please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW 

Nihad @Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear about the issues that you're facing with your KD-50X89K.

To get the Freeview on the TV directly, all you need is a digital Arial, and to tune the TV, follow the steps here: https://cutt.ly/jeCcgoXm

If you still require any assistance, you can contact us using this link with more details about the Google TV issue: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your KD-43X85K.

Please don't hesitate to contact us using this link: https://cutt.ly/heoRCkdW to discuss further the issues experienced, we'll be more than happy to provide assistance.

Nihad @Sony Support UK

Hi,

Thank you for your feedback.

We're glad to hear that you're enjoying your KD-43X85K, yet we're sorry to hear that you're facing some difficulties with the remote control.

Could you try the steps here and test again please: https://cutt.ly/SeLlkGVS

Moreover, we highly appreciate your valued feedback, we are always delighted to hear from our customers and are always working to develop our products to what suits your needs. Rest assured that we've raised your feedback to the concerned team for future consideration.

Furthermore, if you need further assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hello there,

Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-85X89K.

Regarding controlling the volume using the TV remote you need to connect the soundbar to the TV through HDMI connection, you can have more info through these links:
https://cutt.ly/KeIDdalD
https://cutt.ly/leIDdSqp

For the movies offered by Sony Picture Core you need to have a subscription to enjoy the premium movies, for more assistance you can reach them using this link: https://cutt.ly/beIDeggr

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Ahmed @Sony Support UK

Hi Lexman17,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-55X89K, this is not the norm as we strive to deliver the best quality possible.

After reading your feedback about your TV not working properly, so please contact us with your case ID from your contact with our support line referring to this review so that we can look further in the matter.

You can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Duffone,
Thank you for your review.

We're sorry to hear that you're facing lines issue with the screen of your KD-43X89K.
Could you try the steps here as an attempt to resolve the issue: https://cutt.ly/TeyLNeWn

If the issue remains, we would like to be able to offer some assistance and get more information about the 5 years warranty of your TV, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi,

Thank you for your review.
We're sorry to learn that you're unable to download apps on your Sony KD-85X89K TV, and we'd like to assist.

Please, try the following steps to attempt to fix this issue:
- Unplug the TV from the mains and disconnect all external devices for 2 minutes.
- Test your TV without any external devices connected.
- Check that the software of your TV is up-to-date: https://cutt.ly/8w08qBwl
- Ensure that your Google account locale is set to UK.
- Try a different Google account.
- Factory Data Reset: https://cutt.ly/KwN1rH8l

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi,

Thank you for your review.
We're sorry to learn that the picture quality of the Sony KD-85X89K TV, and we'd like to assist.

To get the most of the picture quality of this TV, we recommend that you try different picture modes (especially the vivid mode) by pressing the Quick Settings button on your remote and changing the Picture Mode.
You can also tailor the picture quality to your taste using the guide here: https://cutt.ly/1wSw2a8P

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-50X89K, this is not the norm as we strive to deliver the best quality possible.
-Disconnect all external devices connected to the TV, including the Arial/Satellite.
-Unplug it from the mains and plug it back in after 2 minutes.
-Check if your TV has the latest software version if possible, you can find the latest firmware version here: https://cutt.ly/ywB3reD1
-Try temporarily disabling the interactive application:
Go to: [HOME] → [Settings] → [Watching TV] → [Channels] →[Channel Setup] → [Digital setup] → [Interactive Application Setup] → [Interactive Application] → [OFF].
-Try turning off Update Guide in standby setting
Go to: [HOME] → [Settings] → [Watching TV] → [Channels] → [Channel Setup] → [Digital Setup] → [Guide setup] → [Update Guide in standby] → [OFF].
- If you are using a LAN cable, please use Wi-Fi instead.
- Perform factory reset following the below: https://cutt.ly/zwB3rlAJ

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also glad to have you as a loyal member of our family and hope you continue to enjoy it for years to come!

We're also sorry to hear about your experience with your previous TV, this is not the norm as we strive to deliver the best possible quality.

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support

Hi,
Thank you for your review.

We're glad to hear that you're enjoying the sound and picture of your KD-55X85K, yet, we're sorry to hear about the pixelation issue with some programmes.
Could you try to adjust the picture quality of your TV from the instructions here for a better viewing experience: https://bit.ly/3GVUglk
Also, make sure that the TV is up-to-date, you can find the latest firmware version here: https://bit.ly/49AyEaV
Also, you may have a look on the instructions here for more info: https://bit.ly/49xBM7j

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi,

Thank you for leaving your review, and we're sorry to hear that our TV hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

In an attempt of rectifying the issue, please follow the below troubleshooting steps:

-Disconnect the TV from the mains with anything connected, then reconnect it after two minutes without any external devices and test the performance again.

-Make sure your TV is running the latest software version by following this link: https://bit.ly/42qDANk

-Clear the TV's cached data by pressing Home - Settings - System - Storage - Internal Shared Storage - Cached Data - Select OK, followed by a soft reset by pressing and holding on the green power button on your remote for 10 seconds until the TV restarts.

-If the issue remains, you can try a factory data reset by following the steps here: https://cutt.ly/XwXK0Ryu

If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further! .

Mennah @Sony Support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony KD-50X89K TV, and hope you continue to enjoy it for years to come. Yet, we're sorry to learn that you couldn't find the instructions to set the TV up.

You can find the interactive help guide of this TV here: https://cutt.ly/YwLmAbuj

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi LiamHSS,

Thank you for your feedback.
We're sorry to learn that you're unable to get 4K at 120HZ.
We can confirm that this feature is supported on HDMI ports 3 & 4.
We recommend making sure that your TV is up-to-date here: https://cutt.ly/cwJxgQYM, and adjust the settings as described here: https://cutt.ly/twJxhtHw
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony KD-43X85K TV, and hope you continue to enjoy it for years to come.

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Bedankt voor je bericht.
Vervelend om te horen dat je problemen ondervindt met jouw televisie.
Om je hierbij verder te helpen ontvangen wij graag de software-versie van de televisie.
Deze kan je vinden door op de afstandsbediening op het knopje 'Help' te drukken.
Op de TV verschijnt dan de modelnaam met daaronder de software-versie.

Mocht deze lager dan v6.7480 zijn, dan willen wij je graag adviseren om de software te updaten door middel van de onderstaande link.
https://shorturl.at/nsuyZ
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp

Groeten,
Maryam @Sony Support NL

Hi,

Thank you for your feedback.
We're sorry to learn that you didn't find a manual.
Since Sony adapted the Road to ZERO: https://cutt.ly/zwOXDRJZ, we minimized the usage of paper and plastic
as much as we can. This is why you can find all the manuals on our support page here: https://cutt.ly/3wHefJ4h, they are also printable.
For the remote, check out this link: https://cutt.ly/hwHegiwu
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hello,

Thank you for your review.
We're sorry to learn that your Sony KD-55X85K TV takes almost 5 minutes to come on, and we'd like to help.
Please, try the following steps to attempt to fix this issue:
- Unplug the TV from the mains and disconnect all external devices for 2 minutes.
- Test your TV without any external devices connected.
- Check that the software of your TV is up-to-date: https://cutt.ly/ewGe1QGa
- Factory Data Reset: https://bit.ly/46sncgY

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony KD-50X89K TV, and hope you continue to enjoy it for years to come. Yet, we're sorry to learn that you're missing the live-streaming feature in the ITVX app.
Unfortunately, it's the choice of the app developer to add or remove features released for its apps on specific devices. You may contact ITV for more information.

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi PH10,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hallo,

Bedankt voor je beoordeling.
Wat fijn om te horen dat je tevreden bent over de TV.
We zullen je feedback over de apps doorgeven aan de juiste afdeling, wellicht kunnen wij hier in de toekomst verandering in brengen.
Verder willen wij je adviseren om de volgende link te openen voor meer informatie over de beschikbare apps.
https://cutt.ly/ZwORBPH3
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp